Guide

How Dispatch works.

Work the three-step queue and see what each plan unlocks.

01 · Find Leads

Enter a business type, optionally narrow it down with the results filter (new businesses, highly rated, or open now), and search by city/area or a zip code — Find Leads runs on a built-in connection with no setup needed. Results with both a phone number and a website can be sent straight into the Cold Calling queue.

02 · Cold Calling

Leads carried over from Find Leads sit in a call queue. Confirm consent, then hit Dial All — this browser tab becomes a softphone and rings each lead in turn through Twilio, so you talk to them yourself, live. It waits for one call to actually end before dialing the next. Right in that same row, jot down who you spoke to (name, email) and pick a date and time, then hit Book — Dispatch creates a Google Calendar event with a Meet link and emails the invite straight to them. Only call people who've already agreed to it. Needs a Twilio account connected on Integrations for calling, and Google Calendar connected for booking. Recording playback is on the paid plans.

03 · Booked Appointments

Every meeting you book from Cold Calling shows up here, with a Join link. Hit Refresh to check for anything new. Available on every plan.

04 · Monthly limits by plan

Every search, call, and appointment refresh counts as one action, and one search returns up to 20 businesses. Free gets 10 actions a month, Starter 400, Pro 1,200 and Agency 4,000 — the counter resets on the 1st. See Pricing for what each plan includes.

05 · Watch it in action

Find Leads
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Find Leads, start to finish
Searching, filtering, and sending a list to the call queue
Cold Calling
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Dialing your first queue
Connecting Twilio and running Dial All
Booking
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Booking with Google Meet
Connecting Calendar and booking from a call
Plans
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Plans and monthly limits
What each plan unlocks and how actions are counted

FAQ

+ Does Dispatch connect directly to my Twilio account?
Yes — you enter your own Account SID, API Key SID/Secret, TwiML App SID, and caller ID on the Integrations page. They're saved to your account only; no other Dispatch user can see or use them, and calls run through your own Twilio billing.
+ Is my data stored anywhere?
Your account, plan, and Twilio/Calendar credentials are stored in your Firestore user record. Call recordings live in your own Twilio account, not on Dispatch's servers.
+ Can I use Dispatch for industries outside local services?
Find Leads searches Google Places by business type and city, so it works for any kind of local business — restaurants, clinics, contractors, retail, and more, not just one niche.
+ What's the difference between Free and Pro?
Every plan includes Lead Generation, Cold Calling and booked appointments — what changes is the monthly allowance. Free gives 10 actions a month, Starter 400 at $39, Pro 1,200 at $99, and Agency 4,000 at $299. Call recordings are on every paid plan; Pro and Agency add priority support. Yearly billing is 30% cheaper.